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Privacy Policy

Last Updated: March 2026

1. Introduction

Incenva, Inc. (“Incenva,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your Personal Information. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and safeguard information when you visit our website (incenva.com), interact with us through contact or demo request forms, or engage with Incenva for sales or partnership discussions (collectively, the “Services”).

Please read this Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Policy.

2. Scope

This Policy applies to:

  • Visitors to the Incenva website
  • Individuals who submit information through contact, demo request, or other website forms
  • Organizations and their representatives interacting with Incenva for sales or partnership discussions

Incenva operates exclusively as a data controller with respect to information collected through this website. Incenva does not collect, process, or store personally identifiable information from end users on behalf of its clients. The Incenva platform generates only aggregated, de-identified analytics data that cannot be linked to any identifiable individual.

3. Information we collect

(a)  Information You Provide.  When you contact us, request a demo, or otherwise communicate with us, we may collect: your name; email address; job title; company name; phone number (if provided); and any other information you voluntarily submit through forms or direct communications.

(b)  Automatically Collected Website Information.  When you visit our website, we may automatically collect: IP address; browser type and version; device type; operating system; referring website; pages visited; session duration; and general geographic location (city/country level only).

(c)  Platform Analytics.  The Incenva platform generates only aggregated, de-identified analytics related to incentive program discovery and engagement patterns. These analytics do not contain, and cannot be linked to, any personally identifiable information. No personal data of any kind is collected from end users of the Incenva platform.

(d)  Cookies and Similar Technologies.  See Section 7 (Cookies) and our Cookie Policy for details.

4. How we use information

We use the information we collect to:

  • Respond to inquiries, demo requests, and support communications
  • Communicate with potential and existing clients and partners about Incenva’s products and services
  • Send marketing and promotional communications where permitted by law (see Section 10 for opt-out rights)
  • Improve website functionality, performance, and user experience
  • Analyze website usage trends and diagnose technical issues
  • Maintain the security and integrity of our website and Services
  • Comply with legal obligations and enforce our agreements

5. Legal bases for processing (EEA/UK visitors)

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing your Personal Information are: (i) your consent, where required; (ii) performance of a contract or pre-contractual steps at your request; (iii) compliance with a legal obligation; and (iv) our legitimate interests in operating and improving our business, where those interests are not overridden by your rights.

6. Information sharing and disclosure

Incenva does not sell, rent, or trade your Personal Information to third parties for their own marketing purposes.

We may share your information in the following limited circumstances:

  • Service Providers.  We share information with trusted vendors that help us operate our website and business, including providers of website hosting, analytics, CRM (Apollo Inc.), and customer support platforms. These providers are contractually required to protect your information and may only use it for the authorized purposes.
  • Business Transfers.  If Incenva is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or substantially all of its assets, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice of any such change.
  • Legal Requirements.  We may disclose information when required by law, subpoena, court order, or other legal process; to protect the rights, property, or safety of Incenva, our users, or others; or to detect, prevent, or address fraud or security issues.
  • With Your Consent.  We may share your information for any other purpose with your prior consent.

7. Cookies and tracking technologies

We use cookies, pixel tags, and similar technologies to enhance your experience and analyze website traffic. Please see our Cookie Policy for details on the types of cookies we use, their purposes, and how to manage your preferences.

8. Data retention

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. In general:

  • Contact and inquiry information is retained for up to three (3) years following last contact, unless a longer period is required by law or legitimate business need.
  • Website analytics data is retained in accordance with the applicable third-party analytics provider’s retention policy.
  • Information subject to a legal hold is retained until the hold is released.

9. Data security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your Personal Information against unauthorized access, disclosure, alteration, and destruction. No internet transmission or electronic storage system can be guaranteed to be completely secure. In the event of a security breach affecting your Personal Information, we will notify you as required by applicable law.

10. Your privacy rights

Depending on your jurisdiction, you may have the following rights:

  • Right to Know / Access: Request confirmation of whether we process your Personal Information and obtain a copy.
  • Right to Correction: Request correction of inaccurate Personal Information.
  • Right to Deletion: Request deletion of your Personal Information, subject to certain exceptions.
  • Right to Opt Out of Marketing: Opt out of promotional communications at any time by clicking “Unsubscribe” in any marketing email or by contacting us at privacy@incenva.com.
  • California Residents (CCPA/CPRA): You have the right to know, delete, correct, and opt out of the “sale” or “sharing” of your Personal Information. Incenva does not sell or share Personal Information as defined under the CPRA. To submit a verifiable consumer request, contact privacy@incenva.com. We will not discriminate against you for exercising your rights.
  • EEA/UK Residents: You may also have the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.

To exercise any of the above rights, please contact us at privacy@incenva.com. We will respond within 45 days (extendable by an additional 45 days where reasonably necessary).

11. Email communications

When you submit a form or otherwise provide your email address, you may receive communications from Incenva related to your inquiry and, where you have indicated interest, promotional communications about our products and services. All marketing emails include an unsubscribe link. We process opt-out requests within ten (10) business days. We do not transfer your email address to third parties for their own marketing use.

12. Children’s privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If you believe we have collected information from a child under 16, please contact us at privacy@incenva.com and we will promptly delete it.

13. International data transfers

Incenva is based in the United States. If you are accessing our Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. Where required by law, we implement appropriate safeguards (such as Standard Contractual Clauses) for cross-border data transfers.

14. Third-party links

Our website may contain links to third-party websites. This Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Incentive program disclaimer

The Incenva platform provides informational access to incentive programs offered by utilities, government agencies, and other third-party organizations. Incenva does not administer these programs, does not make eligibility determinations, and is not responsible for the accuracy or availability of third-party program information.

16. Changes to this policy

We may update this Privacy Policy periodically. We will post the revised Policy on this page with an updated “Last Updated” date. For material changes, we will provide additional notice (such as a prominent website notice or email notification). Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.

17. Contact us

For privacy-related questions, requests, or concerns:

  • Email: privacy@incenva.com
  • Mailing address: Incenva, Inc., 336 Bon Air Center Suite 262, Greenbrae, CA, 94904
  • California privacy requests: privacy@incenva.com (subject line: “California Privacy Request”)